Shipping & Returns
Shipping Information
- Most USA-based orders are shipped directly from our warehouses within 24-48 hours for your convenience and maximum efficiency.
- Your product should arrive within 3 - 7 Business Days.
- If after 7 business days you still haven't received your order, please email us at customerservice@mellories.com and we'll promptly assist you.
Returns
We want you to be 100% satisfied with your purchase and we stand behind all the products that we sell. If for any reason you changed your mind or you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.
Here are some important guidelines regarding our return policy:
- All returns must be sent back within 30 days of purchase and the product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Shipping fees are the responsibility of the customer unless the product received was damaged or defective. In that case, we will cover the shipping fees for you.
- All returns must first be authorized by us. To start a return, please email us at customerservice@mellories.com with your name and order number.
- Please note that items sent back to us without first requesting a return will not be accepted.
Shipping Address for Returns:
Cibideam LLC
Attn: Returns
800 3RD AVE. FRNT A
10022, New York, NY