Shipping & Returns

Shipping

We currently ship within the United States only. Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). During peak periods, processing may take a little longer, but we always do our best to ship quickly.

Once your order has shipped, you will receive a confirmation email with tracking details. Standard ground shipping typically arrives in 4–5 business days, while express shipping arrives in 2 business days. Please note that delivery times are estimates and may vary depending on your location and carrier service.

Orders over $99 qualify for free standard shipping within the United States. Express shipping is not included in the free shipping offer.

Returns

Your satisfaction is our priority. If you’re not completely happy with your order, we’ll work with you to make it right. You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, with tags, and in their original packaging. Returns sent without prior approval will not be accepted.

To start a return, please email us at customerservice@mellories.com with your order number and reason for the return. If your return is approved, we will provide a prepaid return label and instructions.

If your item arrives defective, damaged, or incorrect, please contact us immediately with photos and your order number so we can resolve the issue quickly.

The fastest way to make an exchange is to return the item and place a new order once your return is approved.

Refunds are issued once the returned item is received and inspected. Approved refunds will be processed back to your original payment method within 5–10 business days. Please remember that it may take additional time for your bank or credit card provider to finalize the refund. If more than 10 business days have passed since your refund approval and you still haven’t received it, contact us at customerservice@mellories.com.